or, “Why I didn’t post anything today.“
So, someone stole my car yesterday or the day before. Not a huge deal in and of itself. It’s a cheap car, and I’m not that attached to it. The thieves took it from street parking near my house, and dumped it in someone’s driveway across town, where DPT promptly (and rightfully) towed it yesterday morning.
When I realized the car was gone this afternoon (hey, I don’t drive every day), I made my first mistake. Instead of calling the police to report the car stolen, I called Auto Return, the San Francisco impound yard. They had the car. Then I made my second mistake. I went out the door without a book, thinking I could file the police report and challenge the tow after I got my car out and stopped the clock on the storage fees.
Not so much. You have to file the police report before you pay off the impound lot or you can’t challenge the tow. The impound people send me down the street to SFPD’s South Station (I’m still pretty chipper at this point). The police at South Station sent me back to the impound lot and had me call the non-emergency dispatch. The non-emergency dispatch sent me back to South Station, where they had me sit down until a very nice officer came out to tell me that dispatch had been wrong and that I needed to go back down the street to Auto Return and wait for an officer to come look at the car and decide whether the tow fees (around $250 at this point) will be waived.
So, I do. This was my third (and biggest) mistake.
I wait for about three hours, with no police officer, and no way to know when they’ll get there. The non-emergency dispatcher, when called said it could be hours. (I am far less chipper at this point, and am struggling not to be flat-out rude.) (Remember, I have nothing to do except wait, and I can’t really leave, in case the police officer shows up.) And did I mention that there’s no bathroom at Auto Return? At some point in those 3 hours, as much to relieve the boredom as for any other reason, I ask Auto Return if I can see the car. It’s got some joyride detritus in it, but it starts fine and it’s drivable.
So I go back to South Station, where there’s apparently been a shift change in the last 3 hours, and ask them if there’s anything they can do. There’s apparently nothing that they can do w/r/t the police report from inside the station. (And they seem puzzled that I was told that I should wait for an officer.) The new shift offers me a piece of paper with the information on it about how to challenge the adminstrative fee portion (and maybe the illegal parking ticket) of the tow, if I come back the next day during business hours.
It’s not worth it. I can’t lose another day to this kafkaesque farce. I’ve now been told three different things about how to handle this situation, I have no way of knowing which of them is correct, and I need my car. I tell the officer as nicely as I am able that the paper should go to some one who will use it, and that I’ll just go eat the fees.
So I walk back to Auto Return, pony up the $250, and resign myself to paying the $75 ticket for illegal parking. I can’t challenge the tow, and I can’t challenge the ticket, since there’s no police report.
I’m not even pissed at the thief any more. I’m pissed at the city. The thief was a thief. People suck. But the city? Can’t even get its act together to tell me the same story three times in a row on how to handle the theft of a car which winds up in impound. That happens how many times a week?
I know that I was trying to report a property crime in which the property had been recovered. I get that it’s the lowest possible priority. Still, if it’s the official policy of the SFPD that I should just be happy I got my car back, and that the tow fees and ticket is just a thief-triggered tax on having a car in the city*, then just tell me that when I ask, and I’ll add that to the taxes I already pay — maybe it could be made deductable from state and federal taxes. Don’t make me cool my heels waiting for an officer who may never come. I’d rather just know that’s the deal.
I know that this is a small thing, but it’s interactions like this that really frame how people feel about their government, right or wrong. Even if the SFPD had just told me candidly that they didn’t have the resources to get anyone there that day, I would have been happier than I was with “Can’t promise anything, but wait, and someone will be there.” I should note as well that as the afternoon progressed, I was probably the least polite of any of the players involved in this farce. And that is of course a character flaw on my part.
*I don’t want to hear piety about not having a car in San Francisco. If I could swing it, I would. But for a variety of reasons, I need a car.